Fire Alarm Customer Service Representative

Website City of Waco

Fire Alarm Customer Service Representative

 

City of Waco

 

Salary: See Position Description

 

Job Number: 2022-01440

 

Location: Waco, TX

 

Department: Fire

 

Job Type: Full Time

 

Summary

 

• Make a difference in the lives of real people every day

• 37 days of sick, vacation, and holiday time in the 1st year of employment

• Onsite fitness centers and overall employee well-being programs

• Paid Parental Leave

• Education Assistance Program

• Be part of a high performing team

• Diverse community

• Company culture of equity and inclusion, serves with integrity, invests in people, provides excellent and innovative services, and focuses on teamwork

 

Primary Duties

 

Minimum Starting Pay: $18.37/hourly

 

Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD), emergency services agencies and general public.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

 

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.

• Takes information from callers and enters information into the computer database; provides assistance and information.

• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.

• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.

• Performs other related duties and assignments as required.

 

Qualifications

 

Required:

 

• High School Diploma or GED equivalent

• One (1) year of customer service and computer experience.

• Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within six months from date of hire.

• Must be able to pass a Criminal Justice Information Services (CJIS) background screening.

 

Preferred:

 

• A valid Texas Driver’s License.

 

Hours:

 

• Flexible Work Schedule is required as this position will cover for the other shifts. MondayTuesdayWednesdayThursday8am – 8pm8am – 8pm8am – 2pm

8am – 8pm

 

Physical Demands

 

Sedentary Work:

 

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to move objects.

• Sedentary work involves a stationary position most of the time.

 

EEO StatementThe City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.

 

To apply, please visit https://apptrkr.com/3568337

 

The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.

 

Copyright ©2022 Jobelephant.com Inc. All rights reserved.

 

https://www.jobelephant.com/

 

jeid-94ea3be57136264fb56c040d1885ec67

To apply for this job please visit apptrkr.com.