Utilities Customer Service Representative – Call Center

Website City of Waco

Utilities Customer Service Representative – Call Center

 

City of Waco

 

Salary: See Position Description

 

Job Number: 2022-01442

 

Location: Waco, TX

 

Department: Water Utilities

 

Job Type: Full Time

 

Summary

 

WHY WORK FOR WACO:

 

• Make a difference in the lives of real people every day

• 37 days of sick, vacation, and holiday time in the 1st year of employment

• Onsite fitness centers and overall employee well-being programs

• Paid Parental Leave

• Education Assistance Program

• Be part of a high performing team

• Diverse community

• Company culture of equity and inclusion, serves with integrity, invests in people, provides excellent and innovative services, and focuses on teamwork

 

Primary Duties

 

Minimum Starting Salary: $ 18.16/hourly – Depending on Qualifications

 

Under basic supervision, performs customer service functions for clients of the Water Utility Services Department (WUSD).

 

• Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures.

• Prepares records and billing account updates, creates work orders, enters, and verifies data, processes documents and transactions, resolves customer service issues and provides special customer services.

• Provides prompt, courteous, and accurate service to the public with WUSD services questions, requests for information and complaints in order to maintain positive customer service relations.

• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information.

• Will be required to respond afterhours, including holidays and weekends, and in the event of a departmental or City-wide emergency.

• Perform other related and assigned duties as required.

• Driving is essential.

 

Qualifications

 

Required:

 

• High School Diploma or GED equivalent

• AND two (2) years’ customer service, call-center or bookkeeping experience.

• Must possess a valid Texas Driver’s License.

• According to the needs of the City, specific training and certifications may be required.

 

Preferred:

 

• Bilingual Skills

 

Hours:

 

• Monday – Friday 7:00am – 6:00pm with rotating shifts

• Will be required to work on-call and after hours as needed.

 

Physical Demands

 

Sedentary Work:

 

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

 

EEO Statement

The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.

 

To apply, please visit https://apptrkr.com/3577010

 

The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.

 

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https://www.jobelephant.com/

 

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To apply for this job please visit apptrkr.com.