Utilities Customer Service Representative – Call Center

Website City of Waco

Utilities Customer Service Representative – Call Center

 

City of Waco

 

Salary: Depends on Qualifications

 

Job Number: 2022-01168

 

Location: Waco, TX

 

Department: Water Utilities

 

Job Type: Full Time

 

Primary Duties

 

Minimum Starting Salary: $17.12 per hour

 

Under basic supervision, performs customer service functions for clients of the Water Utility Services Department (WUSD).

 

Essential Functions

 

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

 

• Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures.

• Prepares records and billing account updates, creates work orders, enters, and verifies data, processes documents and transactions, resolves customer service issues and provides special customer services.

• Provides prompt, courteous, and accurate service to the public with WUSD services questions, requests for information and complaints in order to maintain positive customer service relations.

• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information.

• Will be required to respond afterhours, including holidays and weekends, and in the event of a departmental or City-wide emergency.

• Perform other related and assigned duties as required.

• Driving is essential.

 

Qualifications

 

Required:

 

• High School Diploma or GED equivalent.

• Two years’ customer service, call-center or bookkeeping experience.

• Must be able to pass the Office Telephone Etiquette with an 80% or higher.

• Possess a valid Texas Driver’s License.

 

Hours:

 

• Monday – Friday 7:00am to 6:00pm with rotating shifts

• Will be required to work on-call and after hours as needed

 

Physical Demands

 

Sedentary Work:

 

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

• The visual acuity requirements including color, depth perception and field vision:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

 

• The conditions the worker will be subject to in this position:

• Work is performed primarily in an office setting or well-lit, temperature-controlled working environment.

 

EEO Statement

The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.

 

To apply, please visit https://apptrkr.com/3061259

 

The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.

 

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To apply for this job please visit apptrkr.com.