Referal Center Trainer

  • Full Time
  • Anywhere

Website Waco Family Medicine

REPORTS TO: Director of Billing Services
EDUCATION: High School Diploma or equivalent. College hours preferred
SKILLS: Technical abilities to absorb complex concepts and communicate them to a non-technical
audience. Demonstrate creative problem-solving approach and strong analytical skills. Knowledge of
EPIC software (preferred). Knowledge of ICD-10/CPT coding, medical office billing and
referrals/authorizations processes, federal/state/local financial assistance programs, strong interpersonal,
oral and written communication skills, excellent telephone and customer service skills.
• Coordinate with Director of Billing Services and Referral Center Coordinator in resolving issues,
implementing new workflows and prioritization of projects
• Provide primary training to end users including creating and updating training materials as
• Act as a primary support contact for the Referral Center Staff in troubleshooting problems and
questions from end users
• Understand the choices involved in the Referral WQ software application configuration
• Investigate end users’ issues to promote knowledge of software
• Analyze business operations as they relate to build decisions and training end users
• Assist with prioritizing and implementing requested changes to the system
• Analyze new functionality in each software release to determine how it should be used in
coordination with Referral Center Coordinator and the Director of Billing Services
• Serve as a liaison between end users, Referral Center Coordinator, Director of Billing Services
and Epic implementation staff
• Maintain regular communication with Epic Representatives as needed
• Work with report writers to ensure that the application has the necessary reports
• Possess a deep understanding of the organization and users in the Referral application
• Possess the ability to lead meetings, prioritize, troubleshoot, maintain issues lists, and manage a
project plan
• Possess the ability and interest to learn the software and increase their knowledge over time
• Eager to learn the system and promote it within the organization
• Able to manage multiple priorities and manage stress appropriately
• Communicates appropriately and clearly with a pleasant and professional manner to all
• Demonstrates excellent judgment in handling situations not covered by written or verbal
• Demonstrates a commitment to the mission, core values, and goals of Waco Family Medicine
and its healthcare delivery including the ability to deliver exceptional patient focus with quality,
compassion, and respect
• May require some travel, including trips to Epic (Madison, WI) for training or other conferences
as needed
• Referral Application Trainers gain in-depth knowledge of the software by attending training at
Epic and completing application certification projects and tests; recommended, but not required.
• Assist other WFM staff with Referrals/Authorizations understanding and questions
• Provide backup support for Referral staff as needed
• Other duties as assigned
• Visual and auditory accuracy
• Shift length – 8 hours
• Indoor setting
• Continuous use of computer, calculator
• Long periods of sitting and walking
• Frequent use of telephone
• Frequent use of stepladder
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, standing, squatting, bending, kneeling, twisting and climbing
• Occasional carrying, lifting, pushing and pulling of up to 10 Lbs
• Infrequent use of personal transportation
• Working in a frequently noise environment
• Continuously working in a tight area
• Understand/carry out simple/detailed, oral/written instructions
• Memorize and retain instructions
• Read and interpret detailed specifications.

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