Registration Center Trainer

  • Full Time
  • Waco

Website Waco Family Medicine

EPORTS TO: Director of Billing Services
EDUCATION: High School Diploma or equivalent. College hours preferred
SKILLS: Technical abilities to absorb complex concepts and communicate them to a non-technical
audience. Demonstrate creative problem-solving approach and strong analytical skills. Knowledge of
EPIC software (preferred). Knowledge of ICD-10/CPT coding, medical office billing and insurance
verification processes, federal/state/local financial assistance programs, strong interpersonal, oral and
written communication skills, excellent telephone and customer service skills.
• Coordinate with Director of Billing Services and Registration Center Coordinator in resolving
issues, implementing new workflows and prioritization of projects
• Provide primary training to end users including creating and updating training materials as
• Act as a primary support contact for the Registration Center Staff in troubleshooting problems
and questions from end users
• Understand the choices involved in the registration WQ software application configuration
• Investigate end users’ issues to promote knowledge of software
• Analyze business operations as they relate to build decisions and training end users
• Assist with prioritizing and implementing requested changes to the system
• Analyze new functionality in each software release to determine how it should be used in
coordination with Registration Center Coordinator and the Director of Billing Services
• Serve as a liaison between end users, Registration Center Coordinator, Director of Billing
Services and Epic implementation staff
• Maintain regular communication with Epic Representatives as needed
• Work with report writers to ensure that the application has the necessary reports
• Possess a deep understanding of the organization and users in the registration and appointment
scheduling applications
• Possess the ability to lead meetings, prioritize, troubleshoot, maintain issues lists, and manage a
project plan
• Possess the ability and interest to learn the software and increase their knowledge over time
• Eager to learn the system and promote it within the organization
• Able to manage multiple priorities and manage stress appropriately
• Communicates appropriately and clearly with a pleasant and professional manner to all
• Demonstrates excellent judgment in handling situations not covered by written or verbal
• Demonstrates a commitment to the mission, core values, and goals of Waco Family Medicine
and its healthcare delivery including the ability to deliver exceptional patient focus with quality,
compassion, and respect
• May require some travel, including trips to Epic (Madison, WI) for training or other conferences
as needed
• Registration Application Trainers gain in-depth knowledge of the software by attending training
at Epic and completing application certification projects and tests; recommended, but not
• Assist other WFM staff with Registration understanding and questions
• Provide backup support for Registration staff as needed
• Other duties as assigned
• Visual and auditory accuracy
• Shift length – 8 hours
• Indoor setting
• Continuous use of computer, calculator
• Long periods of sitting and walking
• Frequent use of telephone
• Frequent use of stepladder
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, standing, squatting, bending, kneeling, twisting and climbing
• Occasional carrying, lifting, pushing and pulling of up to 10 Lbs
• Infrequent use of personal transportation
• Working in a frequently noise environment
• Continuously working in a tight area
• Understand/carry out simple/detailed, oral/written instructions
• Memorize and retain instructions
• Read and interpret detailed specifications.

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