911 Telecommunicator (Hiring Incentive Offered)

  • Full Time
  • Anywhere

Website City of Waco

911 Telecommunicator (Hiring Incentive Offered)


City of Waco


Salary: See Position Description


Job Number: 2023-01057


Location: Waco, TX


Department: Police


Job Type: Full Time




Minimum Starting Salary:

$19.00 an hour with less than 1 year of Customer Service Experience / $21.00 an hour with 1 year of verifiable Customer Service experience


PLUS A Hiring & Retention Incentive of $6,000 for Full-Time New Employees at the time of hire.




• Meaningful and challenging work

• Make a difference and improve communities

• Competitive Salary and Benefits

• Full Range of Benefits including Health, Dental, Vision, Disability and Life Insurance

• Mandatory TMRS Retirement Plan with a 2:1 City Match

• Education Assistance Program

• Paid Parental Leave

• Employee Assistance

• Longevity Pay

• And More!


• Chance to do work you are passionate about

• Job Security

• Desire to give back


Minimum Qualifications:



• High School Diploma or GED equivalent.

• Must complete Police Department Background Packet

• Must be able to pass a Criminal Justice Information Services (CJIS) background screening.

• Must be able to pass a polygraph.

• Must be able to pass a psychological exam.



• One year of customer service experience.

• Valid Texas Driver’s License


Required Certifications:


• A variety of technical training and certifications are required including:


• CPR Certified within one year of hire.

• Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one year of hire.

• National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within six months from date of hire.

• Depending on the needs of the City, additional licenses and certifications may be required.


Must be available to work varying shifts including but not limited to, Nights, Weekends, Holidays and Overtime


• HOURS: Workdays & Hours: Rotating Shifts & Off Days*

• Off days subject to change. Will rotate shifts during training.

• 6:30am – 2:30pm

• 2:30pm – 10:30pm

• 10:30pm – 06:30am

• Or as Assigned



• All positions in the City of Waco Police Communications Department are designated as Essential (First Responder) Employees and will require you to work long hours in emergency or disaster stations that may require you to be away from your home and/or family for extended periods of time.


Additional Requirements:

ALL APPLICANTS – Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.


Applicant must meet CJIS requirements related to system access. By applying for this job, you are subject to a state and national criminal history check of the following:


• Felony Convictions

• Felony Deferred Adjudication

• Class A & B Misdemeanor Convictions

• Class A & B Misdemeanor Deferred Adjudication

• Any open arrest for any Criminal Offense (Felony or Misdemeanor)

• Any Family Violence Convictions


State mandated eligibility for this position requires the applicant to be:


• A United States Citizen

• Possess an Honorable Discharge from branch of Military in which applicant served, if applicable.

• Submit to a background investigation as required by state law.

• Provide truthful and accurate information at all times during the application process. Any dishonesty found during the application process will result in an automatic disqualification and deem applicant permanently unsuitable for hire at any other time.

• A full list of requirements can be found on http://www.tcole.texas.gov/


Position Overview:

Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; including dispatching units for both the City of Waco and McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan County Sheriff’s Office (MCSO) emergency services agencies and general public.


To apply, please visit https://apptrkr.com/3846585


The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.


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Tagged as: telecommunicator

To apply for this job please visit apptrkr.com.