We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Connect with the housekeeping department to ensure guest accommodations are ready
Field customer complaints when necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
1+ year of hotel industry experience or related job preferred
Working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
$11.50 – $13.50 hourly
About Comfort Suites Waco South
We are a hotel company that has been in business for over 30 years. Comfort Suites Waco South located at the Circle in Waco has consistently won awards for being among the best in guest satisfaction and meeting standards set forth for the brand. Guest reviews consistently cite that we are among the friendliest and cleanest hotels that they have stayed in. We look forward to you joining us in maintaining that quest to be the best.
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