SR. HIGHLANDER CENTRAL ASSISTANT

Website McLennan Community College McLennan Community College

McLennan Community College

Application will not be considered until ALL required documents are received.

****POSITION OPEN UNTIL FILLED****

HOURLY WAGE: $14.59 

LOOKING FOR INDIVIDUALS WHO EXEMPLIFY OUR COLLEGE VALUES:

Communications: We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them.  Excellence: We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission.  Inclusiveness: We will seek to appreciate and understand our students and each other, actively seeking different viewpoints. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together.  Integrity: We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions.  People: We will be honest, humble, respectful, and gracious to our students and to each other. We best serve our students, colleagues, and community when we work as a team.

GENERAL POSITION DESCRIPTION:

The purpose of this position is to assist prospective and current students, staff and parents with questions regarding all aspects of the enrollment process. This includes, but is not limited to, assisting students with the admissions process, financial aid, student accounts, and student records. These actions are performed in-person, by phone, email, text, and via zoom. This position reports to the Highlander Central Specialist and exercises no supervision.

NOTE:  This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.

MINIMUM QUALIFICATION REQUIREMENTS:

Education: Associate Degree from an accredited college or university. (A minimum of 12 college credits plus relevant work experience may be substituted for required degree)

Experience: More than one year of professional work experience in a customer service environment.

SELECTION CRITERIA:

Knowledge of: 1. Proper English usage, grammar, spelling, and punctuation. 2. General understanding of the admissions, records, financial aid, and student accounts processes and the relationship between each process. 3. Modern office procedures, methods, computer equipment, windows operating systems, and various browser applications. Skills in: 4. Excellent customer service. 5. Multi-tasking, critical thinking, assertiveness, problem solving, and attentiveness. 6. Clear and effective communication, both orally and in writing. 7. Learning and maintaining new information, as well as new software and other office equipment in an efficient manner. 8. Understanding the purpose of each department to be able to guide the student. 9. Discerning specific questions presented in a vague manger by guests. Ability to: 10. Properly understand a student’s specific situation, and provide clear concise instructions on the enrollment process and how to resolve a student issue, while maintaining a professional and friendly attitude. 11. Understand and apply appropriate Federal, State, local, and college policies, procedures, and rules and regulations, and stay up to date with changes. 12. Operate a multi-line phone system and switchboard. 13. Politely interact with various personalities in any situation. 14. Follow instructions given by superiors. 15. Perform tasks efficiently to meet necessary deadlines.

WORKING CONDITIONS:

Sedentary-desk work; occasional field trips e.g. for college or program activities. Minimal Hazard/Exposure-standard office setting. At least minimal environmental controls are in place to assure health and comfort.

BENEFITS:

Health Insurance, retirement plan, sick leave, vacation and holidays.  Eligible employees and dependents may take college courses tuition free.  Participation in Medicare Part A, but not Social Security (FICA).

APPLICATION PROCESS:

Any Interested and qualified applicants should submit their application materials to:  https://www.schooljobs.com/careers/mclennan. NOTE: Finalists may be asked to participate in an in-basket exercise. MCC uses E-Verify to confirm the employment eligibility of all newly hired employees. For more information visit www.dhs.gov/e-verify. Please feel free to contact this office regarding the status of your application.

REQUIRED APPLICATION MATERIALS:

  • Online Employment Application
  • Resume
  • Cover Letter
  • Copies of College Transcripts

 

MCC provides equal educational opportunities to all individuals and does not discriminate against any individual regardless of race, color, religion, national or ethnic origin, gender, disability, age, veteran status, genetic information, sexual orientation, gender identity, pregnancy, or other legally protected category in its educational programs, activities, or employment. http://www.mclennan.edu/employees/policy-manual/docs/E-XXXIV.pdf

To apply for this job please visit www.schooljobs.com.