TECHNOLOGY HELP DESK ASSISTANT (PART-TIME)

Website McLennan Community College McLennan Community College

McLennan Community College

Application will not be considered until ALL required documents are received.

****POSITION OPEN UNTIL FILLED****

HOURLY WAGE: $12.93

LOOKING FOR INDIVIDUALS WHO EXEMPLIFY OUR COLLEGE VALUES:

Communications: We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them. Excellence: We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission. Inclusiveness: We will seek to appreciate and understand our students and each other, actively seeking different viewpoints. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together. Integrity: We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision- making and actions. People: We will be honest, humble, respectful, and gracious to our students and to each other. We best serve our students, colleagues, and community when we work as a team.

GENERAL POSITION DESCRIPTION:

The purpose of this position is to provide technical support, training, and documentation for faculty, staff, and students with a focus on excellent customer service while upholding the College’s core values. Receives general supervision from the Technology Specialist and exercises no supervision.

*Employee may not work more than 19.5 hours per week.*

NOTE: This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.

MINIMUM QUALIFICATION REQUIREMENTS:

Education: High School diploma or GED, with some college courses and/or certification training in the Information Technology field.

Experience: Some work experience in Information Technology, including work study, internships, and graduate work.

SELECTION CRITERIA:

Knowledge of: 1. Customer Services. 2. Microsoft Office. 3. Adobe Creative Cloud. 4. Time management. Skills in: 5. Proper keyboarding technique. 6. Troubleshooting and diagnosing hardware/software issues. 7. Copy- editing. 8. Record keeping. 9. De-escalation. 10. Communicate effectively, both orally and in writing. Ability to: 11. Provide timely service and response to incoming requests with a positive customer service mindset while keeping priorities, security, and confidentiality in mind. 12. Train employees on both internal and external best practices. 13. Set expectations, as well and provide and receive feedback.

WORKING CONDITIONS:

Sedentary-Desk work; occasional field trips e.g. for college or program activities. Minimal Hazard/Exposure- Standard office setting. At least minimal environmental controls are in place to assure health and comfort.

BENEFITS:

Part-Time Retirement. Participation in Medicare Part A, but not Social Security (FICA).

APPLICATION PROCESS:

Interested and qualified applicants should submit application materials to: https://www.schooljobs.com/careers/mclennan. NOTE: Finalists may be asked to participate in an in- basket exercise. MCC uses E-Verify to confirm the employment eligibility of all newly hired employees. For more information visit www.dhs.gov/e-verify. Please feel free to contact this office regarding the status of your application.

REQUIRED APPLICATION MATERIALS:

  • Online Employment Application
  • Resume
  • Copies of High School/GED/College Transcripts

 

MCC provides equal educational opportunities to all individuals and does not discriminate against any individual regardless of race, color, religion, national or ethnic origin, gender, disability, age, veteran status, genetic information, sexual orientation, gender identity, pregnancy, or other legally protected category in its educational programs, activities, or employment. http://www.mclennan.edu/employees/policy-manual/docs/E-XXXIV.pdf
 

To apply for this job please visit www.schooljobs.com.