Retail Sales Associate
Description
Primary Responsibilities:
Answer retail phones and provide service to our customers.
Develop and maintain in-depth understanding of the steel products and services offered; leverages this knowledge to offer valuable solutions to customers
Greet customers walking into the retail store
Write orders for walk-in customers accurately (e.g. specifications, processing requirements, delivery, etc.)
Attention to detail is paramount.
Assist in fulfilment of will-call orders by completing paperwork, notifying warehouse, and directing the customer to the proper pick-up location
Take payment from customers, review the total in-stock and on order position to determine material availability and maintaining & ordering store stock.
Accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
Price inquiries in a manner which maximizes revenues, with consideration to minimizing operational costs
Engage management on significant inquiries to help maximize the probability of success
Cooperate with teammates both within and outside the Sales Dept.
Assist other associates when needed
Physical & Work Requirements:
Ensure professional appearance.
Requires ability to perform primary job responsibilities while spending long periods of time at a computer
Standing to greet and assist people coming into the store.
May require travel to the office in extreme weather conditions
Maintain clean and organized showroom floor. Promote safe material handling.
Lift up to 50 pounds to stock shelving.
Required Background, Competencies & Expertise:
Phone etiquette.
Customer service focused.
Basic math skills.
Tremendous drive for results
Highly proactive and takes great initiative; proven self-starter; goes the extra mile
Strong customer orientation with proven relationship building skills
Tremendous responsibility and ownership of customer challenges
Diligently and consistently demonstrates an ownership mentality
Proficient in utilizing required software applications (SAP, Microsoft Office, etc.)
Strong written and oral communication skills
Strong cooperation and collaboration skills
Composure
Instills trust and confidence
Comfortable with negotiation
Highly detail-oriented and very thorough
Strong numerical abilities
Excellent organization skills
High learning ability
Preferred Background, Competencies & Expertise:
Proven experience in a role responsible for managing the needs of customers
Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
Background in the steel industry or a related field
Bachelor’s degree in business administration or related discipline or equivalent work experience.
Qualifications
Skills
Preferred
Sales – Novice
Data entry – Novice
Computer knowledge – Novice
Basic math – Novice
Experience
Preferred
Develop and maintain in-depth understanding of the steel products and services offered; leverages this knowledge to offer valuable solutions to customers
Answer retail phones and provide service to our customers.
Go to our website and click on the employment page to see available job openings and for more information. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/AA Minorities/Female/Disabilities/Veterans
To apply for this job please visit metals2go.com.