Registration Specialist

  • Full Time
  • Waco

Website Waco Family Medicine

REPORTS TO: Director of Billing Services
EDUCATION: High school diploma or equivalent, college credit hours preferred
SKILLS: Computer literacy, knowledge of ICD-10/CPT coding, medical terminology, 10-key
calculator, and typing 45 wpm, fluent in Spanish strongly preferred
• Greet patients in a professional and polite manner; use positive customer service communication
• Register patients; updating patients’ personal and insurance information
• Pre-register patients by verifying appointment, verifying insurance information, instructing
patient to change PCP to WFM provider if applicable
• Maintain a current knowledge of all insurance coverages in which WFM participates
• Inform patients of applicable Nominal Fee, In-house Minimal Fee, or Insurance Co-payment
• Supply patient with information related to federal, state, or city financial-assistance programs
• Notify referral staff to obtain prior authorization for appointment visit as needed
• Offer options to patient to receive New Patient and/or Wellness forms by Internet link or US
• Direct patients with account or billing questions to the Billing Department by “Patient Call Back
Message” to appropriate payor class (i.e.. Medicaid, Commercial, Medicaid, Title V, OB, Other)
• Answer telephones assisting and/or directing patients to appropriate resource
• Schedule/Cancel/Reschedule patient appointments
• Work MyChart Portal registration needs
• Distribute information related to the center’s policies and procedures to patients
• Comply with all regulations related to confidentiality of patient information
• Able to manage multiple priorities and manage stress appropriately
• Communicates appropriately and clearly with a pleasant and professional manner to all
• Demonstrates excellent judgment in handling situations not covered by written or verbal
• Demonstrates a commitment to the mission, core values, and goals of Waco Family Medicine
and its healthcare delivery including the ability to deliver exceptional patient focus with quality,
compassion and respect
• Provide back-up support for co-workers as needed
• Assist physician to send and receive medical information to and from patients, other providers
and facilities
• If Spanish speaking, translate as needed
• Other duties assigned by supervisor
• Visual and auditory accuracy
• Shift length – 8 hours
• Indoor setting
• Continuous use of computer, calculator
• Long periods of sitting and walking
• Frequent use of telephone
• Frequent use of stepladder
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, standing, squatting, bending, kneeling, twisting and climbing
• Occasional carrying, lifting, pushing and pulling of up to 10 lbs.
• Infrequent use of personal transportation
• Working in a frequently noise environment
• Continuously working in a tight area
• Understand/carry out simple/detailed, oral/written instructions
• Memorize and retain instructions
• Read and interpret detailed specifications.

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